Mission statement
The AFC took over from SCOAF on 1 April 2026 with an expanded remit. This includes new powers to investigate and report on general service welfare matters affecting Service personnel and relevant family members, where the Commissioner considers it appropriate.
A new Mission and Vision statement is currently being drafted and will be published in due course.
Our mission
To provide independent oversight and investigations in support of an effective, efficient and fair Service complaints process for members of the UK Armed Forces.
Our vision
That all Service personnel have access to and confidence in a Service complaints system that is efficient, effective and fair.
Our values
- Independence – We are independent from the the Services we investigate. We hold them to account for service failure or injustice.
- Impartiality – We are impartial. All investigations are undertaken on their own merits. We do not take sides.
- Integrity – We ensure that we are consistent in our approach, adhering to policy and process and acting within the confines of jurisdiction.
You can find more information about how we achieve this by reading our Customer Charter.
Helpful downloads
What can the Ombudsman do for me?
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What-can-the-Ombudsman-do-for-me-1.pdf